Frequently asked questions

You can find answers to the questions that we get asked about the most. If you can't find what you are looking for, please call us on 1850 858 110 or from mobiles or overseas +353 1431 1478 or alternatively email us at customerinfo@justenergy.ie.

1. How can I be billed on my actual energy consumption?

In order to keep your energy consumption up to date, we recommend that you send us a monthly reading. If you are unable we will invoice you based on estimated consumption.

Find out how to submit a meter reading here.


2. How to submit your meter reading?

At Just Energy we like to make it easy for you to provide a meter reading. You can do this by:

  1. Registering for My Account and submitting your meter reading online
  2. Downloading the Mobile App
  3. For Electric - call ESB on 1850 372 757
  4. For Gas - call GNI on 1850 200 694
  5. Call us on 1850 858 110 or +353 1 4311478 from mobiles or overseas

Find out how to read your meter here.


3. How can I make a payment?

By Direct Debit – you will receive a discount on your energy if you pay by direct debit

By Bank Transfer – please instruct your Bank or Building Society to pay to Name : Just Energy (Ireland) Limited, NSC : 933384, Account No : 97351033, iBAN : IE36AIBK93338497351033, BIC : AIBKIE2D quoting your Account Number which you can find on the bill or your welcome letter

By Payzone –Bring your bill to your nearest Payzone Outlet with your preferred method of payment.


4. I am having difficulty in paying my bills

If you are having difficulty paying your bill please let us know immediately by calling 1850 858 110 or emailing payments@justenergy.ie, and we will work with you to find a suitable payment plan. Please refer to our Code of Practice for billing and disconnections here.


5. I don’t think my bill is right, what should I do?

To start with, check if your bills are based on actual or estimated readings. If your bill is estimated, please read your meter(s) and provide us with a reading. Find out how to do this here.

If your bill is based on actual readings, check to see if there has been a price change since your last bill, if you've changed any of your appliances or if you are being billed for the wrong type of meter.

If you still think your bill is not accurate, we are here to help you so please contact us on 1850 858 110 or +353 1 4311478 from mobiles or overseas or alternatively email us at billing@justenergy.ie.


6. What is a Calorific Value (CV)?

Calorific value is a measure of how much heat gas creates when it burns. There are a few factors that affect the CV. Gas delivered to homes near the point where it comes ashore contains a different level of moisture than the gas that is used further inland. Weather changes can have an affect too. Moisture in gas affects its performance and calorific value is there to ensure that gas is charged fairly in relation to how much energy is obtained from it.


7. What is the Conversion Factor?

The conversion factor takes account of differences in temperature and pressure. It’s always 1.02264, for all suppliers, and on all bills/statements.

1. What do I do if I have a complaint?

If you feel that we have not delivered the service experience that you deserve, please contact us so that we can put things right.

Step 1— call our dedicated complaints team on 1850 858 110 or +353 1 4311478 from mobiles or overseas and discuss your complaint.

Step 2— if an advisor is not able to resolve your complaint, please ask to speak to a manager.

Step 3— if your complaint is still unresolved at this point, please contact our Complaints Lead feedback@justenergy.ie, or write to Complaints Lead, Just Energy,
PO Box 12886
Dublin 1

If you are unable to resolve your problem following completion of our complaints process, the CRU offers an independent complaint resolution service. Visit their website here.

Visit the Feedback & Complaints page for more information.

If you need to talk to us about our tariffs, your account, or anything else, please don’t hesitate to contact us:

Green Server

Submit a Query

Tell us more about your enquiry Complete our online
form ›
Green Server

Your Account

Manage your accounts, view bills, check usage and more Log into your account ›
Green Server

Online Help

Find the answers to your questions with our Help & Support section Find out more ›
Green Server

Call Us

If you have any questions, or need advice on the best tariff to suit you, pick up the phone 1850 858 110
Calling from mobiles or overseas:+353 1 4311478

Download Our App

Green Server

Manage your energy whenever and wherever you like

Search for the Just Energy Ireland App and download for free

iOS Android

If you can smell gas or do not have any power, visit our Emergencies page and take action immediately.

For information on how to find and read your meter, and how to submit meter readings to us, visit the Meter Readings page.

Download the Just Energy Ireland mobile app to access your account information and submit meter readings from anywhere, at any time. Visit our dedicated mobile app page for further information.

1. What can I do in the Just Energy Ireland app?

The app and portal will allow customers to:

  • See and update account details
  • Submit meter readings in an instant
  • See previous meter readings including estimated readings
  • Receive notifications of updates and account alerts
  • Pay bills
  • View or download previous bills

2. How can I download the app?

Once the app is launched it will be available to download on Google’s Play Store and Apple’s App Store. Search for Just Energy Ireland in the stores or use the links from our website.


3. Is there a cost?

No – it is free to download the app.


4. If I change my mind can I delete the app?

Yes – you can delete the app at any time without affecting your account in any way. You can also re-install it at any time.


5. Is there a difference between what I can do in the app and the My Account website portal?

The app and the portal are designed to offer the same features as each other and also to look and feel the same.

1. I am moving in to a new home – how can I sign up to Just Energy?

You can either sign up online at 1850 858 110 or +353 1 4311478 from mobiles or overseas, or you can contact us on 1850 858 110 and one of our advisors will be happy to help you through the process.

Sign up Online >


2. What do I need to do if I am moving home?

If you are moving home, please visit the Moving Home page and complete our Moving Out form. We will need the following information:
  • The date you are moving house
  • Your new address so we can send your final bill to you
  • Meter Reading(s) for the date you moved out
  • Your new telephone number

If you are able to confirm who has moved in to the property that would be helpful to ensure we can finalise your account accurately.

We would really like the opportunity of supplying your new house. Please get a quote online or call us on 1850 858 110 or +353 1 4311478 from mobiles or overseas. Please be aware it can take up to 14 days to complete the registration of your new home.

1. What can I do in the My Account portal?

Accessing My Account will allow customers to:

  • See and update account details
  • Submit meter readings in an instant
  • See previous meter readings including estimated readings
  • Receive notifications of updates and account alerts
  • Pay bills
  • View or download previous bills

2. Is there a difference between what I can do in the smartphone app and the My Account portal?

The app and the portal are designed to offer the same features as each other and also to look and feel the same.


3. Which Browsers does the portal work on?

The portal works on the latest versions of all major browsers (including Chrome, Internet Explorer, Edge, Safari, Firefox, Opera). It does not work on older versions of some browsers. Of popular browsers, it does not work on Internet Explorer version 10 or earlier.


1. What is Green Tariff?

The Just Energy Ireland green tariff offers renewable electricity and/or carbon offsetting initiatives relating to a typical residential customers carbon footprint on gas and electricity.

2. Why does the Just Energy Green Saver tariff cost more than other tariffs?

Green Tariffs cost more than normal tariffs because they include some additional costs. There is the cost of sourcing our renewable generation and the purchasing of the levy exemption certificates. There is also the cost of investing in the tree planting scheme.


3. I thought all electricity gets mixed up?

It does, however we purchase certificates from renewable generators for the period in which it was supplied to you, so the electricity is effectively 100% renewable.


4. How do you prove that you have protected areas of the rainforest?

Trees contain carbon, they can be evaluated to see how much they contain, our partner then earn credits for each metric ton they save. We buy these and retire them in the name of our customers.


5. Why should I go for green when you have an average of over 90% renewable in your fuel mix?

Our Fuel Mix disclosure shows our current total supplier fuel mix but we cannot guarantee to include the same level of energy from renewable sources next year, or the year after. For Green Saver customers, we can guarantee that 100% of your electricity will be sourced from renewable generators for the duration of your contract, irrespective of what the rest of our supply does.

If you are in financial difficulty you may be eligible to have a prepayment meter installed. Contact us for more information.

If you are an existing Pay As You Go customer, please visit the Prepayment Meters page for more information.

Just Energy is dedicated to helping you to save energy at home, at work and during your everyday life. Please visit the Saving Energy page for some tips that could help you save money and become more energy efficient at the same time.

1. What is included in the energy tariff?

Tariffs will typically include standing charges, energy charges and government imposed taxes & levies (e.g. Carbon Tax for Natural Gas).


2. What is a standing charge?

A standing charge is a fixed amount that is applied to your gas and electricity bill daily. A standing charge helps cover an energy supplier’s fixed costs, for example: enabling a supply of gas/electricity to your home through distribution and metering services, governmental; carbon reduction commitments and supporting the vulnerable.


3. Why do energy suppliers use standing charges?

A standing charge is used to cover a supplier’s fixed costs, for example: governmental; carbon reduction commitments; supporting the vulnerable; and enabling a supply of gas/electricity to your home through distribution and metering services.


4. How much is the standing charge per day?

This will depend upon your tariff and whereabouts in the country you are – visit the Our Tariffs page for more information.

1. What is Carbon Monoxide?

Carbon monoxide is a poisonous, colourless, odourless gas. It is dangerous and if safety precautions are not undertaken, it can become fatal. Carbon Monoxide Poisoning can be caused by an appliance that burns fossil fuels such as oil, gas or coal.


2. What are symptoms of carbon monoxide poisoning?

Some symptoms of carbon monoxide poisoning can include headaches, chest pains, sickness, diarrhoea, dizziness and generally feeling lethargic. If you or a member of your family experience any of these symptoms and you believe carbon monoxide may be involved, please seek medical attention.


3. What should I do if I find someone ill or unconscious and suspect carbon monoxide is involved?

Ventilate the area immediately. Open all doors and windows.


4. What can I do if I’m concerned about carbon monoxide and my appliances?

There are several things that you can do to try to prevent carbon monoxide poisoning.

  • Ensure all appliances are installed and serviced by Registered Gas Installers/Registered Gas Engineers.
  • Keep all chimneys and room vent clear – ensure no blockages to these.
  • Stop using an appliance if you suspect it may be faulty and arrange a safety inspection.
  • Have a Carbon Monoxide Alarm installed.
  • Check for signs that your appliances are not working correctly.

For more information, please visit Gas Networks Ireland' hyperlink to http://www.gasnetworks.ie/en-IE/Your-Meter/Gas-Meter-Tampering/Meter-Tampering-faq/

1. What is meter tampering?

Gas meter tampering is any kind of alteration to a gas meter or gas pipes that has not been carried out by a registered gas installer.


2. What should I do if I suspect my gas meter has been tampered with?

You should call Gas Networks Ireland directly on 1850 200 694 to advise of this. Alternatively, Gas Networks also have an online form you can fill in on their website. Tampered Gas Meters can be very dangerous, so if you suspect your meter has been tampered with, please make contact with Gas Networks Ireland immediately.


3. What will happen if my meter has been tampered with?

Gas Networks Ireland will attend the property to assess the situation. If they deemed that the meter has been tampered with, they will remove the meter and exchange it for another meter. The tampered meter will be sent to GNI for further investigation.

For more information, please visit Gas Networks Ireland

Still Need Help?

Submit a Query

Tell us more about
your enquiry Complete our
online form ›

Your Account

Manage your accounts,
view bills, check usage
and more Log into your account ›

Call Us

If you have any questions, or
need advice on the best tariff
to suit you, pick up the phone 1850 858 110
Calling from mobiles or overseas:+353 1 4311478

How can we help?

Please complete all fields unless otherwise indicated. This will help us deal with your enquiry more efficiently.

I'd like help with

Email replies can take up to 24 hours.

Contact details

We will use these details to respond to your enquiry.

Thank You

One of our representative will contact you shortly.