We work hard to ensure your full satisfaction, but we realise that may not always be the case.

If so, we want to know. We commit to responding to you promptly and to addressing your complaint with complete fairness and confidentiality.

The outcome of your complaint will always result in one or more of the following:

Apology
Explanation
Taking of appropriate remedial action
Award of redress inappropriate circumstances

How to Complain

Text/HTML

Independent Advice

Commission for Regulation of Utilities (CRU)

If you are unable to resolve your problem following completion of our complaints process, the CRU offers an independent complaint resolution service. The CRU aims to offer a transparent and simple complaint resolution service and it is not necessary for you to have a legal advisor to use their service.

The European Commission

If you applied to use our products and services online, you can try to reach an out-of-court settlement via the European Commission. Visit the Online Dispute Resolution web page and follow the instructions in order to select the appropriate online dispute resolution body to formally handle your issue.

Thank You

One of our representative will contact you shortly.